Information We Collect

At Glownetworkz, we collect information to provide better financial education services to our users. This includes personal information you provide directly and technical data collected automatically during your use of our platform.

Personal Information

Automatically Collected Data

Our system automatically collects certain technical information to improve your experience and ensure security. This includes your IP address, browser type, device information, and usage patterns within our educational platform.

How We Use Your Information

Your information helps us deliver personalized financial education that matches your learning goals and preferences. We use this data thoughtfully and only for purposes that benefit your educational experience.

Primary Uses

Communication Preferences

We respect your communication preferences. You can choose to receive educational newsletters, course updates, and promotional materials. All marketing communications include easy unsubscribe options, though we'll continue sending essential account-related notifications.

Data Sharing and Third Parties

We maintain strict control over your personal information. Any sharing occurs only when necessary for service delivery or legal compliance, and always under appropriate safeguards.

Service Providers

We work with trusted third-party providers who help deliver our educational services. These include payment processors, email delivery services, and cloud hosting providers. All partners sign confidentiality agreements and process your data only as instructed.

Legal Requirements

We may disclose information when required by Cambodian law, legal process, or government requests. This includes compliance with financial regulations, court orders, and law enforcement requests made through proper legal channels.

Business Transfers

Should Glownetworkz be involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you before your personal information becomes subject to a different privacy policy.

Data Security and Protection

Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your personal and educational data from unauthorized access, alteration, or disclosure.

Technical Safeguards

Data Breach Response

In the unlikely event of a security incident affecting your personal information, we have established procedures to respond quickly. We'll investigate immediately, contain the issue, and notify affected users within 72 hours of discovering the breach.

Our incident response team works with cybersecurity experts and legal counsel to ensure proper handling of any security issues while keeping you informed about steps we're taking to protect your information.

Your Rights and Choices

You have significant control over your personal information and how we use it. We provide multiple ways to access, modify, or delete your data according to your preferences and applicable privacy laws.

Access and Correction Rights

You can request a copy of all personal information we hold about you. This includes your account details, learning progress, communication history, and any other data associated with your profile. We'll provide this information in a readable format within 30 days.

Data Deletion

You may request deletion of your personal information at any time. We'll remove your data from active systems within 30 days, though some information may be retained for legal compliance or legitimate business purposes as outlined in our retention schedule.

Exercising Your Rights

To exercise any of these rights, contact our privacy team at help@glownetworkz.com. Include your name, email address associated with your account, and specific details about your request. We'll verify your identity and respond promptly.

International Data Transfers

As an educational platform serving users across different regions, we may transfer your information internationally to provide our services effectively. All transfers are conducted under appropriate safeguards and legal frameworks.

Transfer Safeguards

When transferring data outside Cambodia, we ensure adequate protection through various legal mechanisms including standard contractual clauses, adequacy decisions, and specific authorization from regulatory authorities where required.

Our international service providers are contractually required to implement the same level of data protection we maintain for domestic processing. This includes technical, administrative, and physical security measures.

Children's Privacy

Our educational platform is designed for adults seeking financial education. We do not knowingly collect personal information from individuals under 18 years of age without verified parental consent.

Age Verification

During registration, we require users to confirm they are at least 18 years old. If we discover that we've collected information from someone under 18 without proper consent, we'll delete that information immediately and terminate the account.

Parents or guardians who believe we may have collected information from their child should contact us immediately. We'll investigate and take appropriate action to protect the child's privacy.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform.

Notification Process

For minor updates that don't affect how we use your information, we'll update the "Last Modified" date at the top of this policy. For substantial changes affecting your rights or our data practices, we'll provide at least 30 days' notice.

Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, you can close your account and request data deletion before the new policy takes effect.